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A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
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The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
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Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
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Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
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Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
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6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
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How to Grow Your Business with Proactive Chat Support
The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…
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Five signs it’s time to switch from Freshdesk to Zendesk
Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.
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How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
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11 Steps to a Better Customer Support RFP Document
Industry watchers say that organizations change their customer support tools every five years on average. Whether…
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Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
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