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A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of…

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The value of self-service

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

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Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

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Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

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Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

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6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

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How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

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Five signs it’s time to switch from Freshdesk to Zendesk

Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.

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How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

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11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

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Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

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