Guides and ebooks
Free guides, ebooks, and whitepapers to help you build lasting customer relationships.
Latest stories
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Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
Article
Retail customer experience guide for 2024: Tips + strategies
From personalized service to seamless checkout, create an exceptional customer experience in retail. Learn how to improve your strategy and boost loyalty today.
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
State of Sales 2022
In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.
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Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
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How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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How to use Zendesk for HR
In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
Zendesk for Healthcare: Transforming patient and employee experiences
Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.
Zendesk for Manufacturing: Customer service that powers lifetime customer value
Discover how to connect all of your customer data to create better CX and boost your bottom line.
White Paper
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Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
Guide to the Zendesk Marketplace
Give your customer service team a boost with pre-built apps and integrations.
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How Zendesk powers an evolving workplace
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and scale with ease.
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How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
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The agility playbook—how larger firms can score a competitive advantage in CX
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
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The SMB agility playbook—set yourself up for long-term success
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
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