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Article
3 min read
4 ways CX leaders are preparing for the future
As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.
Nucleus Research report: Zendesk vs. Freshworks
Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.
Article
4 min read
The humanizing power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Article
Top 6 reasons to attend Zendesk Relate 2024
The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.
White Paper
2023 Gartner® Magic Quadrant™
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…
Article
5 min read
Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.
Article
4 min read
CX Trends 2025: Unlock the power of intelligent CX
Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.
Article
3 min read
4 key lessons from the frontlines of critical customer service
Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.
White Paper
1 min read
Transforming customer service: The impact of AI
Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.
Infographic
5 facts to help you stay cybersecurity savvy
Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.
Article
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience are at the forefront.
Article
5 min read
Shipshape customer service: A CX Moment with Auctane
Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
Don't let these August integrations slip away
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
4 min read
Women in Leadership: Debunking negotiation myths with Wema Hoover
The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.
White Paper
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
White Paper
Report: Unlocking the future of intelligent employee experience
Our annual Employee Experience Trends Report uncovers the most significant shifts in workplace dynamics.
Guide: AI agents for better customer service
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
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