Employee service
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Latest stories
Article
11 min read
7 steps of a successful change management process
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
Article
4 min read
Best practices for mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Article
3 min read
Employees are customers, too: why building a better internal help desk matters
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success
Article
5 min read
Slack kills at onboarding customers: Here’s how
How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.
Article
2 min read
Conduct an agent satisfaction survey
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
Article
3 min read
Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
Article
3 min read
Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
Article
2 min read
Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article
16 min read
Employee engagement: Definition, examples, and strategies
Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
6 min read
How to “Bee Better”, one pair of socks at a time
Great products are often born to fill a need in the market, but the Bombas story…
Article
4 min read
How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
Article
3 min read
Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
Article
3 min read
8 Ways to Ramp Up Help Desk Response Times
These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…
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