Employee service
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Latest stories
Article
3 min read
5 ways to create better employee experiences in healthcare
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Article
7 min read
3 tips for dealing with abusive customers
Learn how to carefully handle abusive customers and support your team in the face of conflict.
Article
6 min read
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
Article
5 min read
Customer Service Week: 8 ideas to celebrate on a budget
Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
4 min read
The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Article
5 min read
What is call center workforce management?
In a call center, workforce management is a set of processes used to optimize productivity and reduce risk. Learn why this is so important in our guide.
Article
7 min read
How gamification is leveling up customer service
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
Article
12 min read
Call center burnout: what it is and how to overcome it
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Article
9 min read
6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
Article
16 min read
What is knowledge management? A guide for 2024
Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.
Article
8 min read
11 help desk best practices for better internal support
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Article
6 min read
6 essential skills for successful change management
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
1 min read
Why a good employee experience is the backbone of good customer experience
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
Article
12 min read
Top 10 change management models: A comparison guide
Adapting to change can be easy. Learn about the top 10 change management models and methodologies to help your team successfully navigate organizational shifts.
Article
6 min read
4 basic principles of change management for successful organizational change
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
Article
8 min read
Metrics & KPIs for measuring change management, according to 2 change leaders
Your guide to change management metrics and KPIs.
Article
6 min read
Make a change management plan: the expert's guide to how and why
Learn why change management matters to employee morale and successful business changes
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.