Employee service
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Infographic
How AI is transforming the workplace
Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
Article
1 min read
What is workforce management (WFM)?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.
Article
1 min read
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Podcast
2 min read
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
Article
15 min read
16 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
White Paper
Report: Unlocking the future of intelligent employee experience
Our annual Employee Experience Trends Report uncovers the most significant shifts in workplace dynamics.
Article
10 min read
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
Article
5 min read
The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
Article
10 min read
Employee turnover: What it is and how to calculate it
Employee turnover is the rate at which employees leave your company and need to be replaced. Learn how turnover impacts performance with this guide.
Article
5 min read
Customer Service Week: 8 ideas to celebrate on a budget
Customer service jobs have never been easy, but agents have faced exceptional challenges the past few years.
Article
3 min read
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
White Paper
How leading healthcare organizations are transforming patient and employee experiences
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.
Article
9 min read
Employee satisfaction: What it means and how to improve it
Customer satisfaction is downstream from employee satisfaction. Learn how prioritizing employee well-being can lead to greater engagement and performance.
Article
12 min read
What is employee experience: the essential guide for 2024
Everything you need to know to create a happy, motivated, and productive workplace.
Article
5 min read
How to help customer service teams in multichannel selling
Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?
1 min read
How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
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