Diversity, equity, & inclusion
Latest stories
Article
14 min read
Take care of yourself, your team, and your customer—in that order
The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and…
Article
12 min read
Harness the power of parenting at work
Returning to work for new mom Serena Williams meant hitting the tennis court for the French…
Article
8 min read
Our technology is only as empathetic as we are
I’ve been to SXSW Interactive six times. Maybe it’s just me, but for many years I…
Article
14 min read
"V" in the moment of change: Q&A with diversity and inclusion expert Vernā Myers
Everyone's a little bit racist. And the sooner we all figure that out, the sooner we…
Article
15 min read
Working moms need a new F-word: flexibility
No matter the advancements we make in technology, workplace policies, and legislation, it can still be…
Article
11 min read
There's a fresh dad in the cubicle near you
New moms usually get all the attention. Flowers, baby showers, and time off from work. But…
Article
4 min read
Returnship: the path forward for mothers in the workplace
Mothers returning to the workplace after a long absence have a hard hill to climb. But…
Article
13 min read
Returnship: why mothers can’t break down the corporate door
Mothers returning to work after a lengthy absence face special circumstances that other job returners do…
Article
4 min read
How diversity improves work culture and the bottom line
It's widely known that diversity has an impact on culture, but it's also important to understand…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.