Customer support

Article

What is proactive customer service? Examples + strategies

Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.

Article
9 min read

Customer service objectives: 7 objectives you can copy

Customer service objectives align agents with department goals to provide the best service. Create effective objectives with advice from industry leaders.

Article
1 min read

Support operations: An introductory guide for 2024

Learn how support operations teams provide customer service agents with the tools and processes to improve efficiency and productivity.

Article
14 min read

Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

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11 min read

Ticket escalation: What it is + 8 ways to manage it

Proper ticket escalation is key to solving customer issues promptly. Learn how it works and why a dedicated escalation process is important for your business.