Customer support
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What is proactive customer service? Examples + strategies
Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.
Article
9 min read
Customer service objectives: 7 objectives you can copy
Customer service objectives align agents with department goals to provide the best service. Create effective objectives with advice from industry leaders.
Article
1 min read
Support operations: An introductory guide for 2024
Learn how support operations teams provide customer service agents with the tools and processes to improve efficiency and productivity.
Article
14 min read
Customer service ROI: How to measure and improve it
Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.
Article
11 min read
Ticket escalation: What it is + 8 ways to manage it
Proper ticket escalation is key to solving customer issues promptly. Learn how it works and why a dedicated escalation process is important for your business.
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