Customer support software

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4 min read

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

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2 min read

Upgrade your Suite: Introducing Suite Ready partners

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

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3 min read

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

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2 min read

Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

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4 min read

Use these maps to find great apps

A new month means new Zendesk integrations

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8 min read

What's the difference between a help desk and a service desk?

Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.

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4 min read

How Envoy builds apps 3x faster with a flexible CRM platform

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

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3 min read

The integration party never stops

We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.

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Like our demos.

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Integration anticipation

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for

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4 min read

Innovate, explore and onboard with a sandbox

Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.

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3 min read

Employees are customers, too: why building a better internal help desk matters

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success

Introducing the world’s most complete CX solution for the AI era

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5 min read

5 questions every IT leader should ask of their CRM platform

When IT leaders are deciding what they need out of a CRM platform, there are five…

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3 min read

Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

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2 min read

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

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2 min read

Here's how AI tools can help you manage your knowledge base

Content Cues help service teams manage their knowledge base with helpful nudges and AI-driven insights.

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1 min read

Say hello to Zendesk Explore

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…