Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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White Paper
1 min read
Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
1 min read
Top 5 reasons Salesforce customers are switching to Zendesk
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to gain agility and innovation. Learn more in our guide.
White Paper
1 min read
Mediaocean empowers better customer support teams and content with Zendesk
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
Article
7 min read
You need a more customer-centric service strategy. Here’s why.
More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
Article
5 min read
4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article
6 min read
An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Article
7 min read
3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Article
8 min read
5 key benefits of contact center as a service (CCaaS) software
Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.
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Article
6 min read
What do successful startups have in common? They prioritize CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Article
11 min read
What is a messaging platform? (And what's the best one for your business?)
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Article
8 min read
What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
Article
3 min read
Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
Article
5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Article
5 min read
What is call center software?
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Article
10 min read
9 ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Article
4 min read
Building the best mobile customer experience — do I need an app?
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
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