Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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1 min read
Tip of the week: Restricting agents to specific brands
With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…
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1 min read
The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
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Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
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4 min read
Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
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Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
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Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
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3 min read
Do more with more: contact center integrations
Your agents are handling the difficult task of trying to please customers, one phone call at…
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1 min read
Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
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2 min read
Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
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3 min read
Knowledge bases and forums: what's the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
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Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
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3 min read
Customer service rewards and recognition: Happy employees, happy customers
Here's my philosophy: you get happy customers through happy employees
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3 min read
We're connected: four new integrations
We recently announced our new integration with Shopify. Here are four more great new integrations to…
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3 min read
Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
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1 min read
To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer…
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3 min read
8 Ways to Ramp Up Help Desk Response Times
These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…
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3 min read
Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…
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