Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Article
10 min read
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
Article
5 min read
The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
Article
5 min read
Streamline call center BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
Article
5 min read
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
Article
5 min read
Customer Service Week: 8 ideas to celebrate on a budget
Customer service jobs have never been easy, but agents have faced exceptional challenges the past few years.
Article
3 min read
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
Article
4 min read
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Article
5 min read
5 ways that IT asset management improves customer and employee experiences
Learn how IT asset management can boost productivity, performance, and customer and employee experiences.
Article
6 min read
What is high-touch customer service? (+ how to deliver it)
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
Article
4 min read
3 ways healthcare companies are improving customer experience
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
Zendesk for Manufacturing: Customer service that powers lifetime customer value
Discover how to connect all of your customer data to create better CX and boost your bottom line.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
How customer success operations improves customer service
Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.
Article
5 min read
3 AI analytics to add to your KPIs today
More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.
Article
9 min read
Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2023
Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.
Article
5 min read
How to launch a digital customer experience transformation
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.
Article
16 min read
Customer support: Definition, importance + 10 key strategies
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
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