Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Infographic
1 min read
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
Article
2 min read
Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
Article
3 min read
Don't panic: 6 steps for dealing with service disruptions
Service disruptions have an enormous impact on customers, so its best to have a plan in…
Article
2 min read
Understaffed and extra busy? Here's how to keep your cool
There are going to be days when you dont have enough customer service staffing to meet…
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Article
7 min read
5 steps to setting better customer service goals
Finding the right balance for setting customer service goals is integral to the success of any team
White Paper
12 min read
Matchmaking in the cloud: a perfect marriage of sales and support
This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…
Infographic
1 min read
Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
White Paper
10 min read
One face of the brand customer support
Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…
Article
3 min read
Tip of the week: Escalating tickets
One common step in ticket workflows is escalation of issues from agent to agent, or team…
Article
4 min read
How to Say You're Sorry
If you screw up you should apologize. Period. Even if the wronged party cops a major…
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