Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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4 min read
How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
Article
8 min read
10 chat handling skills live chat agents need
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
Article
3 min read
Complex business hours? That's easy! Introducing Multiple Schedules
Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…
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2 min read
Revitalize your customer service with rotating roles
In the world of customer service, keeping things fresh and exciting for your agents is no…
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Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
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1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
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The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
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2 min read
Use your phone for more than pictures of lunch: tips for screening job candidates
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…
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Customer service management: Key benefits and strategies
Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.
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2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
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3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
Article
12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
White Paper
4 min read
Do you really need a technical writer for your knowledge base?
Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…
Article
2 min read
The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
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