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7 min read

What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

Article
12 min read

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

Article
11 min read

18 customer service tips to win over your customers

Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.

Article
5 min read

Monthly integrations have arrived

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

Startups podcast: 4 startups on how they're solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

Article
5 min read

Give thanks for a round of new apps this November

Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…

Article
5 min read

Scary useful apps

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…

Article
6 min read

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Article
5 min read

4 ways badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Article
5 min read

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

Article
4 min read

Empathy in a chaotic world — and a new way to say thanks

As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.

Article
1 min read

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

Article
7 min read

New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.

1 min read

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

Article
9 min read

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

Article
7 min read

Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

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