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LendIt + Zendesk: Trust is a must for fintechs

Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.

Article
9 min read

What is digital customer service? | Benefits and strategy

Phone-dominant service solutions are no longer sufficient to meet consumers’ needs. Companies can improve the customer experience and cut operational costs by expanding their digital customer service offerings.

Article
4 min read

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

Article
5 min read

Why an AI chatbot should be the gatekeeper to your customer service

The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how

Article
7 min read

Integrations to keep your summer going

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

Article
5 min read

What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart.

Article
9 min read

Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

Article
4 min read

Why you should use historical data to automate inquiries

Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.

1 min read

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

Article
6 min read

Start your summer with the right integrations

Here are the newest integrations from Zendesk to help your team provide great experiences.

1 min read

The agility playbook—how larger firms can score a competitive advantage in CX

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

1 min read

The SMB agility playbook—set yourself up for long-term success

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.

Article
11 min read

What is customer experience design? Benefits, examples, and tips

A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.

Article
5 min read

How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.

Article
5 min read

Get your monthly integration fix here

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.

Article
7 min read

Welcome to the integration station

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…

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