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Article
8 min read
Welcome to the CX community: A 5-step guide for new members
Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Article
7 min read
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
Article
3 min read
5 ways to create better employee experiences in healthcare
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Zendesk for Healthcare: Transforming patient and employee experiences
Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.
Article
4 min read
New integrations are in bloom
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
5 min read
Improve customer experiences with AI and conversational service
To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.
Article
4 min read
Spring ahead with new integrations
Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.
Article
8 min read
Scaling with CX is more important than ever. Here’s how to take advantage
As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.
Article
4 min read
Integrations to brighten up your month
Perk up, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
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White Paper
Breaking down the silos between sales and service
Our free ebook describes how to bring your sales and service teams together so you can drive business growth.
Article
5 min read
New year, new integrations
New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
8 min read
Here's why you should be investing more in customer service
According to our research, standout customer service can change anyone's mind—even your most upset customers.
Article
4 min read
2023: The year of customer service-led growth
While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…
White Paper
1 min read
Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
Article
5 min read
Celebrating new integrations
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
4 min read
The gift of new integrations
It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
5 min read
Integrations to be thankful for
Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.
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