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2 min read
Improvements in search for more intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…
Article
1 min read
Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
Article
1 min read
S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
Article
3 min read
Don't Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
Article
4 min read
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
Article
3 min read
Costco's ridiculously liberal return policy
When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…
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