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2 min read

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.

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6 min read

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

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5 min read

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

Article
5 min read

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

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6 min read

All aboard the integration train

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in

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1 min read

Virtual events guide for startups

Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.

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6 min read

Integration bonanza

Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza

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6 min read

What is automated customer service? A guide to success

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

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5 min read

The intelligent contact center of the future

While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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12 min read

What is customer acquisition? 9 strategies to acquire customers

Customer acquisition combines the power of sales, marketing, and more to get new customers on board

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5 min read

3 ways to make AI practical and accessible in CX

Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it

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7 min read

5 ways financial services are banking on conversational customer support

Financial services are leaning into modern conversational experiences to manage their customer relationships

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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14 min read

Diving deep into CX trends: a Q&A with Ray Wang

Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends

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11 min read

Deep learning vs. machine learning

Uncover the inner workings of machine learning and deep learning to understand how they impact the tools and software you use every day.

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5 min read

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

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6 min read

Marketing for real (and retail) holidays: Should you do it? How? Also, when?

Should your business get in on multi-billion-dollar holidays like this Black Friday? It’s worth considering—see how (and why) it's done

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9 min read

Top 22 benefits of chatbots for businesses and customers

Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.

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