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The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Latest stories
Article
4 min read
The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed
CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…
Article
3 min read
Zendesk AI customers are building teams of super agents: 3 ways you can too
Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…
Nucleus Research report: Zendesk vs. Freshworks
Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.
White Paper
2023 Gartner® Magic Quadrant™
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…
Article
4 min read
CX Trends 2024: Unlock the power of intelligent CX
Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.
Infographic
5 facts to help you stay cybersecurity savvy
Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.
Article
7 min read
Don't let these August integrations slip away
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
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