Customer satisfaction

White Paper
1 min read

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Article
10 min read

Customer Effort Score simplified + how to measure it

Customer Effort Score is a metric that measures how easily customers get what they need from your company, from checking out to resolving an issue.

7 min read

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

2 min read

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

1 min read

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Video

Customer satisfaction surveys in Zendesk Support

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Article
9 min read

What is customer happiness? (+5 ways to improve it)

Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.

Article
1 min read

Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Article
1 min read

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

White Paper
2 min read

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…