Customer satisfaction
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White Paper
1 min read
Why (and how) small businesses should prioritize customer service
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
Article
10 min read
What is customer engagement? Definition, strategies, and tips
Craft an effective customer engagement strategy to improve customer experience and build lasting relationships with your audience.
White Paper
1 min read
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper
Meeting the advanced challenges of modern CX
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
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White Paper
1 min read
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
Article
24 min read
Customer service training: The complete guide
Prepare your team to deliver great customer experiences with this customer service training guide—and download our template.
Article
15 min read
How to create a customer-centric strategy in 2024
Customer centricity is the ability to understand consumers and make business decisions based on their needs. It's putting the customer at the center of everything you do.
Article
15 min read
Customer complaints: Definition, examples, and resolution tips
Customer complaints aren’t ideal, but they can help improve your business. Here’s how to handle them in an impactful way.
Article
6 min read
How service recovery programs can build customer loyalty
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Article
13 min read
What is customer empathy? Tips and importance
Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.
Article
6 min read
What is relationship marketing? A guide for 2024
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Article
14 min read
8 customer service standards to meet: A checklist
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
White Paper
6 min read
The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
Article
8 min read
What is customer experience management?
Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.
Article
7 min read
10 types of customer service you should know
Learn about the 10 customer service types and how you can use them to provide an outstanding customer support experience.
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Infographic
How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
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