Customer satisfaction
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Article
4 min read
Retain your customer base through a recession
During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
Article
4 min read
The impact of AI within customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.
Article
12 min read
What is customer connection? 16 ways to connect with customers
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.
Article
5 min read
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
Article
7 min read
What is customer education? The ultimate guide
Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.
Article
18 min read
What is omnichannel? A CX guide for 2024
Omnichannel is an approach that makes it easier to communicate with customers across different channels. Learn how you can meet customers where they are and provide smooth, consistent experiences.
Article
12 min read
What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Article
10 min read
What is customer rapport? (+8 ways to build it)
Establish customer rapport to create stronger connections with your audience and improve retention.
Article
6 min read
How to say no to a customer: 3 ways to maintain the relationship
Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.
Article
6 min read
Customer dissatisfaction: A guide to handling unhappy customers
Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for saving the relationship.
Article
2 min read
Ultimate guide to customer lifecycle management
Customer lifecycle management (CLM) describes the process of tracking the steps a consumer takes on their journey to making a purchase. Prioritize CLM to provide better support and retain customers.
Article
6 min read
8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.
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Article
10 min read
Customer trust: Definition, importance, and 6 ways to gain it
Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.
Article
4 min read
8 fresh alternatives + synonyms for “happy to help”
Customers want to have genuine conversations with customer service reps. Here are some better customer support phrases than “happy to help.”
Article
5 min read
Do-not-reply emails: Pros, cons, and best practices
Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.
Article
9 min read
What is a 360 customer view? (+ 3 tips for creating your own)
Leverage data to create a 360 customer view and provide personalized experiences that will delight your audience.
Article
5 min read
What is customer goodwill? + 3 ways to build it
Start creating positive customer relations that will benefit your business’ bottom line.
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