Customer retention
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5 min read
How to create raving fans with legendary customer service
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…
Article
1 min read
Repeat Customer: behind the scenes of great #CX
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Article
2 min read
Building customer loyalty with great support
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide
Article
3 min read
Transforming your customer service in 4 steps
What are the keys to transforming your customer service operation? It could be the literal million-dollar question.
Article
12 min read
Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
Article
3 min read
Create an effortless experience for customers
Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…
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3 min read
How to never make a VIP customer wait
For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…
Article
3 min read
Uncover the value of support: 3 ways to combat customer frustration
If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…
Article
9 min read
What is customer happiness? (+5 ways to improve it)
Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
2 min read
3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article
15 min read
20+ techniques to provide good phone customer service
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
Article
6 min read
Return customers: How to keep them coming back for more
Read on for 5 strategies to gain repeat customers.
Article
3 min read
Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
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2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article
3 min read
Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
Article
5 min read
Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
Article
3 min read
The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
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