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6 min read

8 more funny customer service scenes in film and TV

While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…

Article
6 min read

4 ways to bring transparency to the customer experience

When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…

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6 min read

CXM best practices for every business

Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…

Article
11 min read

Bespoke is coming to a product or service near you

A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
11 min read

7 innovative ways technology is transforming the patient experience

I recently came back from vacation with an insect bite the size and feel of a…

Article
8 min read

Feeding the needs of today's experience-hungry customer

Technology has changed the way we human beings interact with the world. Everything is faster, easier,…

Article
8 min read

Unlocking the potential for new customer experiences with 5G

No one knows for sure what a 5G world will look like. Imagine what’s possible if…

Article
6 min read

Lessons in CX from 3 thriving brands

One of the things that shocked Mio Adilman when he became host of the Repeat Customer…

Article
5 min read

In a digital world, let customer trust be a differentiator

People have historically put their faith and assets in large institutions because there weren’t many other…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
8 min read

Putting the sensory into the customer experience

A few years ago, a study was published that showed that walking barefoot on the Earth,…

Article
9 min read

Personalization’s deep data foundations

Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…

Article
5 min read

To excel at customer intimacy, you will need data

Technology has reduced barriers to entry across many industries, leading to saturation in some markets and…

Article
14 min read

What makes for a repeat customer? Podcast host Mio Adilman weighs in

After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing…

Article
7 min read

5 innovative ways brands are using bots to help customers connect

“What’s your weirdest family tradition?” That was the first message I sent to Shaun, someone I’ve…

Article
10 min read

How the Design Institute for Health reimagines patient healthcare

When the Design Institute for Health was testing out its prototype for a new clinic for…

Article
9 min read

Neuroscience: today’s tool for understanding customers and ourselves

What if you could have such profound insight into your customers that you literally understood their…

Article
6 min read

Simple and sophisticated: the "mullet" imperative of seamless CX

Business is becoming even more like a mullet than we thought. Bear with me. As James…

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