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6 min read

6 steps to a creative chatbot name (+ bot name ideas)

Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.

Article
7 min read

What is brand evangelism and how can you inspire it?

Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.

Article
5 min read

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

Article
4 min read

What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

Article
4 min read

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

Article
5 min read

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

Article
9 min read

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Article
3 min read

Stop for a CX moment—4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…

Article
7 min read

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

Why tech leaders must focus on both the customer and employee experience

Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…

Article
7 min read

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

Article
4 min read

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

Becoming indispensable—a company that your customers can’t live without

James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…

Article
8 min read

Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…

Article
7 min read

Connecting your CX and marketing strategy

There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…

Article
5 min read

4 companies talk CX, changing course, and managing expectations

Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…

Article
9 min read

6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…

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