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5 min read

How to treat people: advice from volunteer managers and customer service

Volunteer managers and customer service professionals have something big in common: they know how to treat…

Article
5 min read

How to onboard and train new customer service reps

Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.

Article
4 min read

How to interact with customers on live chat

Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.

Article
5 min read

Measuring happiness: What's the difference between CSAT and NPS®?

It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.

Article
7 min read

Empathy and humanistic design are customer service game changers

Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…

Article
6 min read

When "no" is the right thing to say to a customer

Telling a customer no, is never easy, even when it is the right thing to say.…

Article
6 min read

“Thank you.” What to do with customer complaints.

Saying 'thank you' might not be what you want to say when receiving negative customer feedback,…

Article
22 min read

Recruit, hire, and onboard customer service representatives

This guide provides you with advice for recruiting, hiring, and onboarding reps who embody the traits that help build great customer relationships and deliver great customer service.

Article
2 min read

5 reasons we fall in love with customer service

Customers fall in love with your support for many reasons: fast service, humor, and even the…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Turn complainers into brand advocates. Find the love.

Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…

Article
4 min read

When the customer is wrong, make it right

No matter if the customer is wrong or right, a concerned customer should motivate you to…

Article
1 min read

Don't let bad phone support get in the way of a good relationship

A woman calls home but gets the "hold shoulder" treatment from her parents in this funny…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

Break the fourth wall to transform customer experience

By breaking the fourth wall, businesses can pull people close to the brand, its mission and…

Article
3 min read

Writing condolences for a coworker

Writing condolences isn’t easy, especially for a coworker, but don’t be so afraid of writing the…

Article

Shit support agents say

At least a few of these phrases are bound to sound familiar whether you're calling customer…

Article
4 min read

The relationship between customer loyalty and expectation

It’s easy to be in love with a brand when everything’s going well. When, for example,…

Article
8 min read

12 funniest customer service scenes in film and television

Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there before,…

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