Customer feedback

Article
3 min read

Customize your CSAT survey

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

Article
2 min read

Sharing customer feedback

Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.

Article
8 min read

How to get feedback from customers: 8 best ways

Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.

Article
4 min read

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

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Article
7 min read

What is Net Promoter Score? The complete guide to calculate and use NPS

Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.

Article
1 min read

Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

Article
3 min read

Want to maximize survey response rates? Try this strategy

You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…