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Customer experience

Expert tips for building a customer-obsessed organization.


Personal AI is next in line to disrupt CX - here's how to prepare

AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.

Latest stories

Article
5 min read

What is the experience economy? (Plus experience economy examples)

Over the past few centuries our society has transformed. First thanks to the industrial revolution which…

Article
3 min read

Younger consumers’ new holiday shopping hack? AI assistants

Younger shoppers are letting AI do the deal hunting this holiday season. According to a new…

Article

What is total experience? Definition + strategies for success

A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.

Article
2 min read

How does quality assurance improve customer satisfaction?

It's tough to improve customer satisfaction when it seems like an ever-moving target. Quality assurance helps you take a proactive approach.

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Read the Zendesk Customer Experience Trends Report.

Article

How to measure + improve your Internal Quality Score (IQS)

Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.

Infographic
1 min read

Transformative benefits of Zendesk AI for your service operations

As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…

Article
2 min read

Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.

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