Customer expectations

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Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

Join the Zendesk Experience Research Panel and help shape the future of our products.

Being polite and having good manners might seem easy: When someone does something nice, you say…

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

“Champion” small businesses deliver on customer service, agent experience, and agility.

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