Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Latest stories

Article
23 min read

How Sephora created a futuristic, omnichannel customer experience

Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…

Client loyalty Repeat Customer Season 1

7 min read

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

Customer satisfaction

2 min read

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

Customer satisfaction Internal support

Article
5 min read

13 strategies for becoming a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

Customer expectations

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
25 min read

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Client loyalty Repeat Customer Season 1

1 min read

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Customer satisfaction

Article
6 min read

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

Customer retention

Article

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

Client loyalty Repeat Customer Season 1

Article
6 min read

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

Ticketing system

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Customer retention

Article
6 min read

How an omnichannel customer experience contact center works

An omnichannel customer experience is good for both customers and agents. Find out how omnichannel can streamline your contact center operations and make everyone's life a little easier.

Article
1 min read

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Customer expectations

The best things in life are free

Like our demos.

Article
4 min read

The key to great service? Saying “I don’t know”

Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.

Agent tips

Article
4 min read

Keeping gamers in the game through customer service

Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.