Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
Article
22 min read
How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
Article
23 min read
How Sephora created a futuristic, omnichannel customer experience
Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…
7 min read
Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
2 min read
Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Article
5 min read
13 strategies for becoming a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article
25 min read
Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
1 min read
Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Article
6 min read
How to build customer loyalty with shipping
Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.
Article
Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
6 min read
Providing support on multiple channels in multiple languages
Language doesn’t need to be a barrier in your efforts at going global
Article
1 min read
Repeat Customer: behind the scenes of great #CX
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Article
6 min read
How an omnichannel customer experience contact center works
An omnichannel customer experience is good for both customers and agents. Find out how omnichannel can streamline your contact center operations and make everyone's life a little easier.
Article
1 min read
The Multi-Channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…
Article
4 min read
The key to great service? Saying “I don’t know”
Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.
Article
4 min read
Keeping gamers in the game through customer service
Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.
Video
Customer satisfaction surveys in Zendesk Support
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…
Article
3 min read
Deliver a seamless online customer experience
In this post, we’ll share how you can stand out from the crowd with a better…
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