Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
Article
4 min read
'Many to many'—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Article
14 min read
8 customer service standards to meet: A checklist
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Podcast
25 min read
How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…
Podcast
24 min read
How Shake Shack cooked up its cheeseburger experience
Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
White Paper
8 min read
The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
Podcast
23 min read
How One Medical turned doctors into designers
Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…
White Paper
6 min read
The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
Article
8 min read
What is customer experience management?
Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.
Article
3 min read
Solving your customer problems without causing more problems
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
White Paper
1 min read
Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
Article
3 min read
Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Infographic
How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
White Paper
1 min read
Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
White Paper
1 min read
Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article
23 min read
How Bark disrupted pet retail with a great customer experience...for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
Article
26 min read
How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
Article
22 min read
How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
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