Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories
Article
14 min read
Designing call centers for empathy—can it be done?
There is something that even the most customer-centric companies can’t change or control: the angry or…
Article
7 min read
Could an ancient practice return humanity to the workplace?
In times of social distancing, we’re reminded of the value of community that we may often…
Article
6 min read
Vend's Talei Wood: On rising up and bringing others along with her
As we did last year, we’re extending International Women’s Day throughout the month of March to…
Article
Collect them all—team stickers
Celebrate your support agents’ superpowers by looking for ways as a community to notice their gifts…
Article
7 min read
How retail is changing, from the women leading the charge
Women drive the majority of consumer spending in the United States. It sounds empowering, and, perhaps…
Article
7 min read
Taking big swings is in leader Sangeetha Rai’s DNA
As we did last year, we’re extending International Women’s Day throughout the month of March to…
Article
16 min read
Flying without a map: Nicole France on charting her course as an analyst
As we did last year, we’re extending International Women’s Day throughout the month of March to…
Article
6 min read
On the ground in Miami with our customer community
It’s a Tuesday morning in Miami. I should be stressed. I should be preparing for the…
Article
3 min read
Startup Central: How customers can be your way into YC
Lessons from a YC partner on how customers can help you stand out.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
4 things you can do to practice empathy at work
Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…
Article
6 min read
Can burnout actually be good for you?
Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…
Article
4 min read
3 reasons why time tracking software saves more than time
Some executives may overlook implementing time tracking software in their companies. They may want to avoid…
Article
7 min read
The incomparable value of community moderators
Central to any digital or online community is its community of moderators. Whether a moderator’s role…
Article
5 min read
How an automation-first strategy delivers better human support
The rumors of a war between live support and automation have been greatly exaggerated. There’s a…
Article
6 min read
Strategies for leading others through continual change at work
The movie Groundhog Day provides a helpful kind of mantra for Dana Otto, senior manager of…
Article
4 min read
In the knowledge economy, harness the power of constant change
How recently did your company’s tech stack change? In 2018, companies’ average spend on SaaS products…
Article
7 min read
The art of conversation—4 brands that use quality assurance for personalized interactions
Really great customer conversations can’t happen when agents are bound to a script—it just isn’t possible.…
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