Culture

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2 min read

The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

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6 min read

Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

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5 min read

How servant leadership leads to great customer service

As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.

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5 min read

Work it: A CX Moment with Upwork

Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.

Introducing the world’s most complete CX solution for the AI era

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6 min read

Finserv, disrupted: A CX Moment with Neo Financial

Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.

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4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.

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5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

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6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

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6 min read

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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4 min read

This World Refugee Day, stand with refugees

Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.

Article
5 min read

Let’s get physical: A CX Moment with Spartan Race

Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.

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5 min read

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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5 min read

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

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5 min read

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

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10 min read

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

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6 min read

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

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5 min read

Scaling growth at service centers: A CX Moment with Compass

Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.