Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
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9 min read
Navigating the 7 stages of the vendor relationship
Our business relationships—the partnerships that help our businesses grow—can be a lot like our personal ones.…
Article
4 min read
Volunteering your skill set can have some surprising benefits
Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…
Article
4 min read
3 surprising ways to volunteer your professional skills
We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…
Article
7 min read
Jenny Dempsey teaches that your health is a unique ecosystem all your own
How many health and wellness listicles have you favorited? You know, those stories like: “5 foods…
Article
7 min read
The Empathy Economy: Care, so your customers will too
I probably don’t need to tell you this, but trust is in short supply these days.…
Article
8 min read
Innovation requires everyone in the band
It would be amazing if every employee at every company was having regular eureka moments about…
Article
11 min read
4 ways customer support agents can make a career pivot
Recently, while watching old episodes of The Office, I was reminded of the root basis of…
Article
6 min read
Changing the narrative on careers in customer service
Customer service jobs have a reputation for being entry-level, means-to-an-end gigs that go nowhere. But in…
Article
6 min read
Take it from Zappos—holiday hiring is everything
Though it’s only September, many companies are already deep into preparation for the upcoming holiday season.…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
13 min read
Founders are leaning in to service when launching customer-focused startups
How startups can leverage customer feedback to build better relationships
Article
7 min read
Why high-HQ companies welcome back boomerang employees
Early in my career, I left a role to work for a competitor. It was my…
Article
14 min read
Take care of yourself, your team, and your customer—in that order
The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and…
Article
7 min read
How to keep remote employees from feeling out of sight, out of mind
It’s no secret that the workplace of today looks dramatically different than it did a decade…
Article
6 min read
How to tell someone they're wrong without pissing them off
Whether you’re a freelancer, CEO, or clocking a 9-to-5 role, we’ve all been in those meetings…
Article
6 min read
Quick, digital, and agile—do these words describe your organization? They should
Today’s most successful businesses are quick, agile, and digital. Right? Not exactly. According to a 2017…
Article
9 min read
Customer entitlement: the high price we all pay
Every year, with the help of technology and data-driven insights, companies get better and better at…
Article
6 min read
Improving the customer experience: why UX writers and customer service should team up
I was terrified the first time I filled out my taxes. Combine dense government jargon with…
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