Best practices
Strategies, how-tos, and ideas to inspire you.
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9 min read
Intelligent customer experience (ICX): A guide for 2024
Businesses must deliver high-quality consumer interactions to meet rising expectations. Learn how leveraging data and AI can help create an intelligent customer experience.
Article
9 min read
Hypercare: What it means and why it matters in CX
Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.
Article
6 min read
23 workforce management metrics to optimize your operations
From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.
Article
1 min read
What is a workforce manager? (+ How to become one)
Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.
Article
5 min read
Unwrapping new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
4 min read
5 ways companies can promote more sustainable AI
Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.
Article
4 min read
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
Article
6 min read
Spreading cheer with new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
9 min read
SaaS customer support: An introductory guide for 2024
How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.
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Article
1 min read
Workforce planning template: 7 examples + tips
Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.
Article
4 min read
Enhance the employee experience with Zendesk’s latest innovations
Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.
Article
5 min read
Transforming the customer service landscape with generative AI
Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
Article
1 min read
A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
Infographic
How AI is transforming the workplace
Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
Article
1 min read
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.
Article
5 min read
Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.
Article
8 min read
No tricks, just treats: New integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
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