Best practices

Article
4 min read

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

White Paper

Assist your agents to solve issues faster with Zendesk AI

From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.

Article
3 min read

How UrbanStems delivers happier customers with Zendesk AI

With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction, and creating memorable moments during their busiest times of the year.

White Paper

Automate your customer service experiences with Zendesk AI

Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Lead the way: Mastering Zendesk Partner lead management

Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.

Article
6 min read

Scorchin' hot new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

The top 5 Sparkly apps every Zendesk user needs

From streamlining tasks to delivering real-time insights, these apps empower customer support teams to work smarter and shine brighter.

Article
2 min read

Customer service QA automation: How AI can streamline QA

Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Learn how to bring AI to your QA today.

Article
5 min read

Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
9 min read

Workforce planning: Definition, benefits, + best practices

Effective staffing doesn’t happen accidentally—it results from meticulous planning, forecasting, and analysis. Learn how workforce planning can help you increase team productivity.

Article
1 min read

Workforce management terms: The complete A-Z glossary

Discover the key workforce management terms you need to know with our comprehensive glossary.

Article
8 min read

How to build a QA scorecard: Examples + template

A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.

The best things in life are free

Like our demos.

Article
1 min read

How to create better employee experiences with Zendesk Marketplace apps

Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.

Article
1 min read

Customer experience automation (CXA): Definition + examples

Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.

Article
8 min read

AI agents: A guide to the future of intelligent support

AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.

Article
7 min read

May new integrations bring success

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
13 min read

Employee recognition: Why it matters + how to deliver it

Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.