Best practices
Strategies, how-tos, and ideas to inspire you.
Latest stories
Article
1 min read
What is customer intent? A complete guide
Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.
White Paper
Optimize your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Article
4 min read
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
White Paper
Assist your agents to solve issues faster with Zendesk AI
From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
How UrbanStems delivers happier customers with Zendesk AI
With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction, and creating memorable moments during their busiest times of the year.
White Paper
Automate your customer service experiences with Zendesk AI
Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.
Article
4 min read
Lead the way: Mastering Zendesk Partner lead management
Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.
Article
6 min read
Scorchin' hot new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
The top 5 Sparkly apps every Zendesk user needs
From streamlining tasks to delivering real-time insights, these apps empower customer support teams to work smarter and shine brighter.
Article
2 min read
Customer service QA automation: How AI can streamline QA
Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Learn how to bring AI to your QA today.
Article
5 min read
Retail’s next frontier: Elevating customer experience with Zendesk AI
Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
Article
9 min read
Workforce planning: Definition, benefits, + best practices
Effective staffing doesn’t happen accidentally—it results from meticulous planning, forecasting, and analysis. Learn how workforce planning can help you increase team productivity.
Article
1 min read
Workforce management terms: The complete A-Z glossary
Discover the key workforce management terms you need to know with our comprehensive glossary.
Article
8 min read
How to build a QA scorecard: Examples + template
A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.
Article
1 min read
How to create better employee experiences with Zendesk Marketplace apps
Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.
Article
1 min read
Customer experience automation (CXA): Definition + examples
Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.
Article
8 min read
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.