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Best practices

Strategies, how-tos, and ideas to inspire you.


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Article
2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

Article
6 min read

The hottest integrations are here

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
17 min read

What is brand advocacy? (+ 8 strategies to boost referrals)

Turn the people who know your business best into brand advocates with head-turning reward programs and impressive customer service.

Article
14 min read

AI in customer service: All you need to know

Leverage AI in customer service to increase efficiency, reduce operational costs, and provide fast and personalized support at scale.

White Paper

Report: Unlocking the future of intelligent employee experience

Our annual Employee Experience Trends Report uncovers the most significant shifts in workplace dynamics.

Article

AI in the workplace: Future-proofing operations + benefits

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

Article

Profit margin calculator

Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Article
10 min read

Employee turnover: What it is and how to calculate it

Employee turnover is the rate at which employees leave your company and need to be replaced. Learn how turnover impacts performance with this guide.

Article
2 min read

Customize your forecast analysis period

You can now tell your forecast to ignore data before a specific date that you define by workstream to remove outliers and up your forecast accuracy.

Article
2 min read

Introducing tailored staffing parameters by channel type

Increase your forecast's accuracy by tailoring it specifically to the channels you and your teams use.

Article
2 min read

Introducing the newest way to keep track of your agents' activity

Agent Activity provides real-time Intraday monitoring that showcases what agents have been working on throughout the day as well as their current activity.

Article
2 min read

Introducing Agent Status Dashboard

Here's a quick guide to our Agent Status Dashboard for Zendesk WFM rookies and pros alike.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

Handling scheduling errors: An easy guide for workforce managers

Whether you're understaffed or overstaffed, we've got you covered. Check out this guide on handling scheduling errors.

Article
3 min read

How to forecast in 4 simple ways

Getting forecasting right takes work. If you're trying to do it manually, this is the article for you.

Article
4 min read

Why employee Net Promoter Score® matters but doesn't tell the whole story

Everybody in HR knows the eNPS is a big deal. But at Zendesk, we look at the bigger picture.

Article
4 min read

Your CX agents are key

Outstanding customer support can turn a negative experience into a lifelong customer.

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