Best practices
Strategies, how-tos, and ideas to inspire you.
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Article
4 min read
Protecting customer privacy in a world of personalization
Learn how CX and security teams can work in tandem to prioritize customer privacy.
Article
2 min read
Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
Article
1 min read
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
Article
1 min read
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Help my AI!
Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.
Article
1 min read
Service desk chatbots: A jump-start guide for 2024
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
Article
1 min read
Chatbot persona: What it is + how to create one
A chatbot persona is a bot's human-like characteristics and personality. Learn how to create a unique chatbot persona to match your brand and level up your CX.
Article
1 min read
ChatGPT for customer service: Capabilities and limitations
Learn about the capabilities and limitations of ChatGPT for customer service and how businesses can leverage OpenAI's API.
Article
1 min read
Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
Article
2 min read
Ethics of AI in CX
AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.
Article
5 min read
Reach beyond: A CX Moment with Mizuno
Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
Words! What are they good for?
In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.
Article
4 min read
Say hello to September integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Introducing the Zendesk Voice API for seamless customer support.
Article
5 min read
7 ways CX leaders can close the AI trust gap with customers
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.
Article
12 min read
What is product-market fit? Examples and strategies to find it
Product-market fit is achieved when you find the proper market for your service or product and fulfill the needs of your target audience.
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