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Best practices

Strategies, how-tos, and ideas to inspire you.


Agent copilots: The essential ingredient for AI success in 2025

A winning AI strategy starts with copilots. Our data shows that CX leaders successfully integrating AI…

Latest stories

Article
2 min read

Human-centric AI adoption powers startups to scale strategically

Leaner teams don’t have to mean lower impact—especially with AI as your advantage. And most consumers…

Article
1 min read

10 essential books and podcasts for IT leaders in 2025

These 10 essential resources, curated by our team of experts, will help you design better employee…

Article
1 min read

10 essential books for HR leaders in 2025

These 10 books for HR leaders, curated by our team of experts, will help you enhance…

Article
7 min read

How to improve soft skills in customer service teams

What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

What is a support bot?

Today’s support chatbots are intelligent, AI-powered game changers In previous articles, we’ve written about virtual agents…

Article
3 min read

Getting started: Bots vs. humans

Not a sci-fi movie villain If you’re apprehensive about automation because you’re concerned it’s going to…

Article
5 min read

What is the experience economy? (Plus experience economy examples)

Over the past few centuries our society has transformed. First thanks to the industrial revolution which…

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