Best practices
Strategies, how-tos, and ideas to inspire you.
Agent copilots: The essential ingredient for AI success in 2025
A winning AI strategy starts with copilots. Our data shows that CX leaders successfully integrating AI…
Article
7 min read
How to improve soft skills in customer service teams
What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people…
Article
3 min read
What is a support bot?
Today’s support chatbots are intelligent, AI-powered game changers In previous articles, we’ve written about virtual agents…
Article
3 min read
Getting started: Bots vs. humans
Not a sci-fi movie villain If you’re apprehensive about automation because you’re concerned it’s going to…
Article
5 min read
What is the experience economy? (Plus experience economy examples)
Over the past few centuries our society has transformed. First thanks to the industrial revolution which…
Article
4 min read
Accelerate your CX in 2025: A 5-step AI readiness checklist
The organizations set to surge ahead in 2025 are those that took bold, early action to…
Article
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
Article
25 free and customizable feedback form templates
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
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