AI and automation
From bots to intelligent workflows, see how AI is transforming business.
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Article
5 min read
3 AI analytics to add to your KPIs today
More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.
Article
7 min read
Chatbots vs. conversational AI: What’s the difference?
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Article
9 min read
Conversational UX: A beginner's guide (+5 best practices)
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Article
11 min read
13 ways AI will improve the customer experience in 2024
Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.
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Article
7 min read
How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Article
15 min read
Conversational marketing: Answering your 9 biggest questions
A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.
Article
11 min read
Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article
15 min read
What is conversational AI? How it works, examples, and more
Learn how conversational AI is transforming CX and how you can use it to benefit your business, agents, and customers.
Article
6 min read
What is automated customer service? A guide to success
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Article
11 min read
Deep learning vs. machine learning
Uncover the inner workings of machine learning and deep learning to understand how they impact the tools and software you use every day.
Article
9 min read
Top 22 benefits of chatbots for businesses and customers
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.
Article
4 min read
How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
Article
4 min read
Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Infographic
1 min read
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Article
3 min read
These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
Article
3 min read
Why AI will transform how customer service teams work
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
Article
3 min read
Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
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