AI and automation

White Paper

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

Article
5 min read

Here’s why AI is the key to more empathetic customer experiences

If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experiences at scale.

Article
3 min read

Get down to brass tacks on AI, customer experience

Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.

Article
4 min read

Era of intelligent CX: Zendesk to unveil new AI capabilities

At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.

The best things in life are free

Like our demos.

Article
5 min read

The role of AI in making CX more accessible and inclusive

Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.

Infographic

AI in Retail: Transform your CX into your competitive edge

Discover how the power of AI can help retailers deliver conversational and personalized service at scale.

Article

AI in the workplace: Future-proofing operations + benefits

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

Article
6 min read

How AI is boosting agent intelligence—and evolving the CX team

Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.

Article
2 min read

Experience the future of Zendesk AI at Relate

Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.

Introducing the world’s most complete CX solution for the AI era

Article
9 min read

Every company needs to be thinking about generative AI—here’s why

Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.

White Paper

Gartner: 3 Ways AI Benefits Customer Service Organizations

A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.

Article
5 min read

How AI and data analysis can help your business provide the personalized service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

Guide: AI agents for better customer service

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

Article
5 min read

Here's how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers

1 min read

Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

Article
4 min read

The impact of AI within customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.