AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Article
1 min read
How manufacturers can cut service costs with AI
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
Article
14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs, and provide fast and personalized support at scale.
AI deep dive: Harnessing the power of AI for customer service
We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
Podcast
1 min read
How AI helps companies enhance the customer experience and control costs
The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.
Infographic
How to use AI to reduce service costs in manufacturing
Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.
Article
5 min read
How manufacturers can cut service costs with AI and automation
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
Article
3 min read
How to cut retail customer service costs with artificial intelligence
Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.
Article
6 min read
Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.
The playbook for controlling costs with AI
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
Article
2 min read
How tech companies are using AI to control costs amidst "year of efficiency"
Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
White Paper
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
Here’s why AI is the key to more empathetic customer experiences
If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experiences at scale.
Article
3 min read
Get down to brass tacks on AI, customer experience
Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.
Article
4 min read
Era of intelligent CX: Zendesk to unveil new AI capabilities
At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.
Article
5 min read
The role of AI in making CX more accessible and inclusive
Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
Infographic
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
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