AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
White Paper
Optimize your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Article
4 min read
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
White Paper
Assist your agents to solve issues faster with Zendesk AI
From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.
Article
3 min read
How UrbanStems delivers happier customers with Zendesk AI
With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction, and creating memorable moments during their busiest times of the year.
White Paper
Automate your customer service experiences with Zendesk AI
Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.
Article
2 min read
Customer service QA automation: How AI can streamline QA
Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Learn how to bring AI to your QA today.
Article
5 min read
Retail’s next frontier: Elevating customer experience with Zendesk AI
Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
Article
8 min read
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Article
4 min read
Why AI agents mark a massive change in CX
Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.
Podcast
2 min read
Building AI-powered experiences for humans—with Upwork’s Brent Pliskow
With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.
Article
9 min read
AI-powered efficiency for startups
What startups can do now to set a good foundation for the future.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
1 min read
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
Article
9 min read
Automated quality management (AQM): The complete guide
Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.
Article
1 min read
Human customer service: How to leverage AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
Article
Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
Article
1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.
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