AI and automation

From bots to intelligent workflows, see how AI is transforming business.

Latest stories

Article
3 min read

Zendesk AI customers are building teams of super agents: 3 ways you can too

Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…

Article
5 min read

The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

Article
2 min read

AI customer feedback analysis: A complete guide

Learn how to use artificial intelligence to gather, analyze, and understand customer feedback, which can lead to a more effective customer experience.

Article

AI in HR: Top use cases and benefits

AI in HR is helping make employee service more efficient and personalized throughout the entire employee lifecycle. Discover more in this full guide.

Introducing the world’s most complete CX solution for the AI era

Article
1 min read

AI for customer success: Benefits + use cases

Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

Article
2 min read

Auto QA: How to automate customer service quality assurance

Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.

Workforce engagement management

Podcast
1 min read

Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

Article
2 min read

Employee onboarding automation process: What it is + benefits

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

Article
1 min read

What is artificial intelligence (AI)? A complete guide

Artificial intelligence has transformed business as we know it, particularly CX. Discover how you can use AI to enhance productivity, lower costs, and create better experiences for customers.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
9 min read

What are large language models? A complete LLM guide

Discover what large language models are, their use cases, and the future of LLMs and customer service.

Article
1 min read

Knowledge base chatbots: What they are, how to build one & how they’re evolving

Knowledge base chatbots are a quick and simple way to implement AI in your customer support. Discover how they’re evolving into more intelligent AI agents and how to build one yourself.

Article
1 min read

What is complaint management? Key steps + tips

Effective complaint management is essential for building lasting customer relationships. Discover how to leverage AI to develop a complaint management process that resolves issues and helps prevent future complaints.