AI and automation

From bots to intelligent workflows, see how AI is transforming business.

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…

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