AI and automation
From bots to intelligent workflows, see how AI is transforming business.
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
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1 min read
Unlock the future of work with AI-driven insights
Discover key findings from 800+ HR and IT leaders across 17 countries on how AI is…
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1 min read
Revolutionize work: 3 AI strategies driving productivity and satisfaction
Mariah Schuknecht, Vice President, People Operations at Zendesk, reveals how AI is transforming the workplace by…
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Chatbot quality assurance (QA): Definition, importance & more
Quality assurance helps to make sure customer service chatbots function effectively, improve customer experience, and boost operational efficiency.
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Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
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AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
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AI in transportation: Benefits, use cases + what’s next
Learn how AI is shaping the future of transportation, improving customer service so travelers can keep their minds on their destination.
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4 min read
No time to waste: 5 AI tactics to scale customer service without adding headcount
Customer engagement rates are about to explode, surging fivefold as customers increasingly reach out over digital…
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