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What is shadow AI? Risks and solutions for businesses

Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.

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25 free and customizable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

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Generative AI glossary: Key AI terms for 2025 and beyond

Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.

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AI in hospitality: Use cases, benefits, and more

AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.

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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

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Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

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Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

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Humanizing support at scale—with Talkspace’s Donna Haddigan

For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.

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100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

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Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts

By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.

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Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

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Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller

For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.

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Smart AI strategies for HR and IT service teams

AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.

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4 ways CX leaders are preparing for the future

As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.

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Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

’Tis the season for December integrations

Workday (Support) Workday helps you provide faster, more accurate employee service with easy access to employee…

AI innovation checklist: How leading companies have stayed ahead in 2024

2024 has been a year like no other. AI has moved from buzzword to business-critical, and…

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What is shadow AI? Risks and solutions for businesses

Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.

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25 free and customizable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

Introducing the world’s most complete CX solution for the AI era

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Unlock the future of work with AI-driven insights

Discover key findings from 800+ HR and IT leaders across 17 countries on how AI is…

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Revolutionize work: 3 AI strategies driving productivity and satisfaction

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Chatbot quality assurance (QA): Definition, importance & more

Quality assurance helps to make sure customer service chatbots function effectively, improve customer experience, and boost operational efficiency.